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Warranty

Big Blue Products Warranty Policy Information

Updated: JANUARY 1, 2020

BigBluePRO Warranty:

BIG BLUE PRODUCTS warranty period is one year from date of invoice.

 

Special order warranty: BIG BLUE PRODUCTS extends to the customer any warranty granted by the manufacturer. Special orders not covered by the manufacturer are covered by BIG BLUE PRODUCTS warranty.

 

BIG BLUE PRODUCTS do not warrant that the product will be uninterrupted or error free.

 

BIG BLUE PRODUCTS warranty covers replacement or repair, at our option, of any product under warranty that is found to be defective within the warranty period.

 

Replacement product may contain remanufactured parts or components but will have the functionality of equal to or greater than the original product.

 

Warranty exclusions:

Product that has been damaged by improper usage, application or installation, careless handling, or tampering; product with missing or altered serial numbers; consumable items such as batteries; products with defects resulting from improper maintenance or modification, software, media or parts not supported by the original product manufacturer; special order, custom configured, and as is product.

 

Customers are advised to properly package and ensure products being returned under warranty as they are responsible for any damage or loss during shipping. Warranty returns that are shipped without proper packaging or insurance and that are damaged in transit may void the warranty.

 

BIG BLUE PRODUCTS will test the returned product upon receipt. No credits will be issued until the return process has been completed and the product found to be defective.

 

RMA/RETURNS

BIG BLUE PRODUCTS technical staff tests all products with the most current level of the manufacturer’s diagnostics before they are sold. However, it may be necessary to return products in some cases.

 

BIG BLUE PRODUCTS RMA Policy does not cover goods damaged in transit. It is the responsibility of the customer to notify the shipping carrier and insurance company of damages when the order is received. All claims for damage must be filed by the recipient; BIG BLUE PRODUCTS is not responsible to file any claims.

 

All claims for damage must be made within 48 hours of receipt of shipment.

 

Customer’s invoice number must be referenced when requesting an RMA.

 

RMA requests for shortages or discrepancies must be made within 48 hours of receipt of order to guarantee a BIG BLUE PRODUCTS RMA number.

 

BIG BLUE PRODUCTS warranty covers repair or replacement, at our option, of any product found to be defective within the warranty period. Credits will be issued if no replacement is available. NO CASH REFUNDS WILL BE MADE.

 

RMA numbers must be requested on the website; BIG BLUE PRODUCTS will not issue RMA numbers by phone or fax.

 

RMA numbers are valid for 15 days from the date issue and will automatically be cancelled if the RMA is not received within this time. If an RMA number expires, the customer can request an extension within the warranty period. Returns without a valid RMA number will be refused. RMAs must be returned in the original unmarked packaging with the RMA number written on the shipping label to be eligible for credit. RMAs must be shipped on the customer's account. Any returns shipped collect to BIG BLUE PRODUCTS will be refused. BIG BLUE PRODUCTS will not refund shipping costs and will not pay shipping for returning packages.

 

Advance replacements for DOA products: when available in inventory, replacements can be shipped immediately and are billed as a separate order using the original purchase order number followed by “/r”. Replacements are shipped on BIG BLUE PRODUCTS’s shipping account. Credits will be issued for the replacement product and shipping when the return is determined to be defective. Returns that are tested and found to be in good working condition are returned to the customer at their expense. Credit issued for non-defective returns carry a restock fee of 20% or $25.00, whichever is greater, but do not include credit for shipping or handling.

 

RMAs for good part returns may be issued within 30 days of the invoice date and must be received by BIG BLUE PRODUCTS on or before the 30th day of the warranty or will be refused. Good part returns are subject to a restock fee of either 20% or $25.00, whichever is greater. Handling fees and drop ship fees are non-refundable.

 

Unauthorized deductions from payments or credit card chargebacks may result in a customer losing their credit terms.

 

Special order, custom configured and as/is product is not eligible for return.

 

Products received by BIG BLUE PRODUCTS in any of the following conditions will not be eligible for returns and will be rejected:

 

Any product with missing, damaged, altered, or unreadable serial number, manufacturer model or part number label, or warranty label.

Any product that is returned incomplete, damaged, marked, tampered with or customized in any way.

Any product with the UPC code removed from its packaging.

Any product that does not exhibit the described reason for return and is tested and found to be in good working condition.

Any product returned without all original packaging and accessories, including manuals, cables, and other items originally included.

Any product not packed and shipped with the same materials and in the same condition as when it arrived.

Any product damaged as a result of improper or insufficient packaging.

Customers are advised to properly package and ensure products being returned under warranty as they are responsible for any damage or loss during shipping. Warranty returns that are shipped without proper packaging or insurance and that are damaged in transit may void the warranty.

Returns that do not meet these standards will be refused.

 

DISPUTES

Disputes arising out of this transaction shall be interpreted and governed by the laws of New York State, USA and consent to the jurisdiction of the courts located in Nassau County, New York, which shall be the exclusive forum for the resolution of such disputes.

 

In the event of any conflict between the terms and conditions herein, on the invoice and those set forward on the purchase order, the terms and conditions set forth in this document shall control.